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InReports

InReports is a browser based embedded call reporting application.
• Call Lists: Allows sorting by call details, DDIs, groups, etc.
• Reports: Predefined summary reports for extensions, trunks and DDI’s.
• Charts: Pie charts and bar charts (using the Google API)
• Wallboard: Real time statistics on key call handling indicators

InReports is designed to provide the following business benefits;-
• Monitor your entire companies’ inbound and outbound calls
• Measure and manage your productivity & efficiency by department, individual, etc.
Manage customer service levels e.g. reducing call abandonment rates, matching staffing levels

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SKU: InReports Category:

Description

Call Management Made Simple
Quick, easy and cost-effective, NEC’s InReports makes the ideal starting point for call management.
Call performance is critical to your team’s productivity as well as levels of customer service.

 

InReports offers
  • Easy evaluation of your team’s communication performance
  • Real-time business critical stats e.g. average answer time, unanswered calls
  • Wallboard display stats for team motivation
  • Pro-actively deter unauthorized calls by monitoring call logs

 

Our SMB Communications Platform

 

SL2100

Empowering small sized businesses with seamless communications

 

 

SV9100

Making dynamic communications a reality at smaller organization

 

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