InReports is a browser based embedded call reporting application.
• Call Lists: Allows sorting by call details, DDIs, groups, etc.
• Reports: Predefined summary reports for extensions, trunks and DDI’s.
• Charts: Pie charts and bar charts (using the Google API)
• Wallboard: Real time statistics on key call handling indicators

InReports is designed to provide the following business benefits;-
• Monitor your entire companies’ inbound and outbound calls
• Measure and manage your productivity & efficiency by department, individual, etc.
Manage customer service levels e.g. reducing call abandonment rates, matching staffing levels

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SKU: InReports Category: